Refund policy

At this time, NeckZen does not accept returns or offer refunds once an order has been processed and shipped.

Please make sure to review your order carefully before completing your purchase.

If your item arrives damaged or defective, contact us within 48 hours of delivery at neckzen5@gmail.com with photos of the issue, and we will review your case individually.

By placing an order on our website, you agree to this policy.